FAQ

TERMS & CONDITIONS / FAQ

Return Policy

All sales are final. No refunds or exchanges.

Shipping

Please allow up to 5 days for your order to process, and 3-5 days for it to be shipped out and you will get a shipping confirmation in your email the day your order has been packed and prepped for shipping. WE ARE NOT RESPONSIBLE FOR INTERNATIONAL CUSTOMS CHARGES. 

T-SHIRT SIZING

CHAMPION HOODIE SIZING


FREQUENTLY ASKED QUESTIONS

I have a general question, How do I contact you guys?

Contact thechinatownmarket@gmail.com for general questions, and for questions about orders.
Can I get a refund? Can I exchange an item?
No, all sales are final. Please make sure you review your purchase carefully before submitting a payment.

I put an old or wrong address while I was checking out, is there any way you can update it with the right one?

If you wish to change it please email thechinatownmarket@gmail.com immediately with your transactionID. We cannot reship orders once they are sent out.

I ordered the wrong size, can you exchange it for another size?

No, please make sure you look at your order CAREFULLY before checking out, we are not responsible for your mistake.

I just received my order but I was sent the wrong size or order, can you exchange it?

Yes, if you got the wrong size please send it to the return address and email thechinatownmarket@gmail.com with your transaction ID or email used with the order and we will send you the correct order.

Where is Chinatown Market sold in stores?

CHINATOWN MARKET IS NOT AVAILABLE IN STORES.

How long does FREE SHIPPING take?

FREE SHIPPING takes 7-15 business days. If you want faster shipping, the cost for USPS PRIORITY SHIPPING is only $8.

What countries internationally do you ship to?

Australia, Brazil, Canada, China, Denmark, France, Hong Kong, India, Italy, Japan, Mexico, Netherlands, New Zeland, Norway, Poland, Singapore, South Korea, Spain, Switzerland, United Kingdom